The Slipcover Saga

Boy, do I have a story for y'all today...

So, do you remember this post when I came home with a lovely new Pottery Barn Comfort Sectional complete with slipcovers for quite the deal??! Well, my friends.. it has been the death of me!

We bought the sectional for a steal at $500, complete with all slipcovers except the corner piece. Which, missing that one sectional was not a big deal seeing as how inexpensive we were getting everything else. The sales lady assured us that all we had to do was go online and order the missing cover. And, being the PB online shopper enthusiast that I am, I knew she was right! So.. we brought home our new happy!

And, just so you know, this story isn't about the couch itself. The actual couch is the most comfortable thing I've ever sat on!!! WE LOVE IT! Seriously! It's deep and coushy (is that even a word??!) and just plain wonderful!

Anyway, back to the story. They slipcovers that were on the couch were the Washed Linen. I loved them! They were super soft and durable and I could just throw them in the washer and they were as good as new. Right after we bought the couch, I had Gray. So, I didn't get around to getting the missing slipcover. In fact, I really just didn't worry about it b/c when we would sit Gray on the couch, that's where we would lay him. So, it was kind of nice not having to worry about keeping a watch of the slipcover for spit up and what not. Well, I finally decided around October to go ahead and buy the slipcover. As Chris put it, we were tired of looking like hillbillys with a random unslipcovered piece of a couch. So, I used some of my birthday money that I received from the grandparents and FINALLY purchased the piece around the end of November. (It takes a while for me to pull the trigger on stuff like that. I mean, it was $500! That's $500 less I had to spend on cute clothes for my kiddos! ha!)

Well, it came in and didn't match. Like... not at all! It was at least 4 shades darker. I was NOT happy! So, I called PB. The first girl I spoke to was super sweet and told me that every batch of slipcovers is made from a new dye mix and that I would just need to send in one of my slipcovers and they would color match it. I was fine with that. I thought that they should tell you that online, instead of just letting you buy something and it not matching, but I wasn't going to pitch a fit! She then transfered me to the furniture dept to get it set up. Once I got transfered there, I spoke to someone else who then informed me that the Washed Linen had been discontinued and that there was nothing they could do to help me. UMMM... REALLY??!!! I was HOT! I explained to her how unexeceptable it was that #1, the sales associate gave me instructions, which I followed out, and they weren't correct; and #2, that NO WHERE online did it say anything about possibly having to color match; and #3, again, NO WHERE online did it mention anything about my fabric being discontinued! It was not in my budget to purchase an entirely new set of slipcovers. She agreed and agreed to send me one more slipcover to see if by chance it might match. If it didn't, then she would issue me a 30% discount on the new set. I was ok with that. By the time I got the 30% discount on the new set, it would only be about $100 more than I had already spent on the one piece.

Well, of course, the 2nd slipcover came and didn't match. But, it only came after waiting TWO WEEKS for it!! Dont worry, they had UPS pick up the original one the next day, but I waiting another 2 weeks for 2nd one! So, when it came it and didn't match, I called her and left her a voicemail. This was followed by 6 more voicemails over a period of a month! Do you think she called me back... never! By this point, I am just beyond livid and so over the entire situation. I just called and spoke to someone else.

I got a new girl this time. I explained to her what was going on. She told me that there was nothing she could do. I said, OH YES THERE IS! She transfered me to her supervisor who turned out to be the biggest J-E-R-K I've ever delt with in my entire life!! He basically called me a liar and said that girl #1 never told me that she would give me a discount b/c that wasn't company policy. He was extremely rude and at one point while Gray was crying (after me being on the phone with these people for over an over), told me to put my baby in the other room so he could have a conversation with me. WOW! Let me just tell you, the pot boiled over at that point and I officially lost my temper. I was yelling at him and saying not nice things. My children refer to this as the day that "Mommy yelled at the Pottery Barn Man". It was that bad. I'm not even gonna try to sugar coat it! (If you know me, you know that it takes ALOT for me to lose my cool. And even more for me to have a confrontation. I was just over the edge at this point!) I told him that his customer service was SH*TTY and that once she promised me a discount that he had to honor that. HELLO.. retail sales 101!

He told me that he would need to speak to girl #1 to find out what she had promised me. He said that he would call me back within 24 hours. Well, 24 hours came and went. No phone call. I called the afternoon after the 24hours. I left him a voicemail, in which he did return my call. However, he didn't recall our conversation AT ALL from just 2 days before. Like, nothing, not a tiny bit.. I had to refresh him on everything. This only made me even more mad! And do you think even spoke to the girl, like he claimed was his reason to get off the phone with me??! NO! So, at this point, I again was yelling at him. All he would offer me was 15% off a new set b/c (and I quote!) "Ma'am, I dont want to lose my job over your slipcovers, that's just ridiculous". So, to keep my sanity, I got off the phone with him. I decided to let myself cool down for a few days and then call again.

In the meantime, I was updating Chris with everything going on. He was not a happy camper over it either! He ended up making a phone call that I was unaware of and had a few words with the same people. Apparently, he was the magic touch I needed all along.

About a week after all of this happened, I got an email from someone in the home office. He was EXTREMELY apologetic and guaranteed to give me the 30% discount. So, he ended up having the 2nd slipcover that they sent to me (that had been sitting in my dining room for 6 weeks now!), picked up the next day and the amount that I spent on that credited back to me immediately. Once I received that, I was able to order the new set with my 30% discount. Let me tell you, this guy is INCREDIBLE!!! I dont know what my husband ended up saying to them, but it got the ball rolling!

So, today, I was finally able to place my order! Hopefully soon, our new slipcovers will be here!!! I will say, that I am definitely thinking twice now about what I purchase from PB. Their quality is superb, but their customer service?? not so much! Despite everything though, I am 200% happy with our couch and it has been a great piece of furniture for our family!

I'll let you know when the new slipcovers arrive! :)

Night Out!

Last weekend, Chris and I got enjoy a little fun night out with friends! It was LONG overdue!! We had seen Brian and Amanda at a little get together for the Superbowl a few weekends ago, but we hadn't seen anyone else in such a long time!! One of Chris' friends, Chris Miller, has started to play guitar and sing at bars around town. Chris has gone to see him a few times, but I hadn't been yet. So, when we found out that he would be playing Saturday night, we decided to go. Luckily, most of Chris' old buddies were also going. I convinced Amanda to get a sitter and join me!! :)

Amanda and I.. love her!

Paige went to high school with us and now works with Amanda. It was great to see her!

Even Marc came!

Chris' friends from high school! I hadn't seen some of these guys in YEARS! We had a great time catching up with everyone!!

(Chris, Brandon, Miller, Josh, Rob, and Brian)

Amanda and I had a FEW too many whiskey and cokes!! I was definitely feeling it the next day!

Miller playing on stage. He did a GREAT job!!!

We stayed out really late and indulged ourselves a little too much, but it was a great time!! We were definitely in need of a little night out!

Photo - Day 10-14

Day 10: Self Portrait

on the way to take the boys to school.. glamorous, i know! ;)

Day 11: makes you happy

i scored this adorable shrimp and grits bubble for $20, including mono!!

shoes.. shoes always make me happy! loving these cute new loafers i got!

Day 12: inside my closet

we have TINY east memphis closets! basically wall closets. just warning you, it's a mess and it's cramped!

side 1 - shelves with shoes, hooks with scarves and belts, mostly long sleeved tops with some short sleeved thrown in there b/c our weather is CRAZY!!, and boots on bottom

another view! i usually color coordinate, but it's a mess right now!

side 3 - more shoes, dresses, and jeans

side 2 - pants, some sweaters and cardigans, and a few skirts. i also stack canvas bins here for out of season clothes and sweaters!

above my closet are shelves with all my purse bags and more canvas bins with out of season shoes and clothes. see, we make do with what we have! chris' closet looks just like mine, except smaller.

Day 13: blue

GO TIGERS GO!!!

Day 14: heart

this melts mine! :)

Photo - Days 7-9

Still snapping pics!! :)

Day 7: button

one of LK's Crewcuts Cardigans! LOVE those cute little buttons!!

Day 8: sun

it was a cloudy day yesterday, but every now and then the sun would peek through the clouds. i managed to catch it on the way to Kroger!

Day 9: front door

this is our front door! a cute little moss "S" with a burlap ribbon. and i LOVE my dragonfly door knocker that C got me! :)

GO TIGERS GO!

This past Saturday we decided to take the kiddos to the Memphis game at the Forum. It was a BLAST! They had never been to a basketball game before, so it was fun for everyone! We dropped Gray off with my mom that morning and then headed downtown. Luckily, the rain held off while we were walking over to the game. We weren’t so lucky leaving the game though!

The first half of the game was rather boring and the Tigers were playing like C-R-A-P! But the second half… oh, the lovely second half… it was BLISS! We had a major comeback from being about 20 pts down at one point and WON! It was down to the final seconds!! It was so exciting! (and this coming from a girl who is NOT a Tiger fan… HOTTY TODDY!!) :)

This is what LK did the entire first half… typical! ha!

Then, we got her nachos and she was happy! (she better be happy after those TEN DOLLAR nachos!!!)

E munched on popcorn!

This is the best smile I could get! ha!

Ethan was awake the entire first half, cheering his little heart out. Go figure, during the most exciting part of the game, he passes out! He slept through all the screaming Tiger fans!

On the way out, we let the kiddos pick out some goodies. Ethan chose some light up blue sunglasses! They blink. Which was quite entertaining on the way home b/c they looked like police lights in the back of the car!

LK wanted a lanyard. They wear ID badges at school and can bring a lanyard of choice. She’s been wanting a Memphis one!

As we were leaving, we walked across the street to see Aunt Lyns. She was hanging out with friends at Silky’s Oyster Bar.

The game was SO much fun!!! We will definitely being going back for more! :) Here’s a few randoms from after LK’s birthday party.

Happy Birthday, My sweet Lilly Kate

We started off LK’s birthday weekend with dinner on Friday night. She got to pick, so of course she chose El Mezcal! The food was yummy and they kiddos practically drank the cheese dip!

The best part of the evening was the Mariachi band singing Happy Birthday to LK and then letting her wear a pink sombrero!

 

She had a great time!

After the kiddos went to bed, Chris went and got her pink balloons to fill up her room. She woke up to a room full of them!! She was so surprised!

I still can NOT believe that my baby girl is EIGHT! Seriously??! EIGHT??! It just doesn’t seem right!

Here’s some of her balloons.

Baby Brother LOVED Big Sister’s balloons!!

After a fun morning of birthday fun, we got ready for her big day! We met up with her sweet friend, Maddie Grace, at the nail place down the street. The girls got to get manicures!!

After their nail apt, it was time to head over to Sweet CeCe’s for her party! She got to invite a few friends from school and cheerleading.

Everyone at Sweet CeCe’s was SO nice!!! It was the perfect place to have a little girl’s birthday party!

       

The girls got to pick out the frozen yogurt of choice and then load up on whatever toppings they wanted!! You should have seen their cups.. the filled to the brim with candy and chocolate of all sorts!!! I’m sure all the parents LOVED me for that! ha!

Wishing our sweet girl another happy and blessed year!

Her sweet friend, Brooklyn! I had a great time chatting with her mom!

A few of her cheer friends, Baylee and Kennedy

Opening gifts!

Daddy let Little Man have some sweet treats, then he passed out!

Her party was wonderful!! She had a great time! I still can’t believe that my baby is 8! It seems like just yesterday that she was a tiny little thing in my arms. She is such a precious and amazing little person. Every day that I get to be her Mom is another day that I’m more and more blessed. I can’t wait to see what this year has in store for my girl!

 

And, what happened to all those pink balloons????

 

Target practice…..

   

    

Gotta love it!